Warranty
Covers the five air purifier models. The AQM monitors are not covered here — their warranty terms are not yet on record, though the service partner agreement already includes them in scope.
01CUSTOMER-FACING COPY
Customer CopyWARRANTY — NIPPO AIRVUE AIR PURIFIERS
Your Nippo Airvue air purifier is warranted from the date of purchase against manufacturing defects in materials and workmanship, for the term stated for your model. The warranty covers the BLDC motor, control board, sensors and electronics. It is valid against the original invoice; retain it for any claim.
Filters are consumables and are not covered. The pre-filter, True HEPA, activated carbon and nano-organic layers are replaced as part of normal use, at the filter life stated for your model and depending on operating conditions.
Not covered: physical or liquid damage, unauthorised repair or modification, damage from power fluctuation, cosmetic wear, and use outside the rated conditions.
TO RAISE A SERVICE REQUEST
Call 1800 572 0234 · support@nippoairvue.com · www.nippoairvue.com/support
Keep your invoice, the model name and the serial number from the base of the unit ready. Your complaint is registered and assigned to the authorised service partner for your city.
AUTHORISED SERVICE NETWORK
Chennai · Bangalore · Hyderabad · Delhi · Mumbai — and expanding.
Current list at www.nippoairvue.com/support.
AFTER THE WARRANTY PERIOD
Annual Maintenance Contract at 18% of invoice value per year.
02WARRANTY TERM AND FILTERS BY MODEL
Model Matrix| Model | Coverage | Warranty term | HEPA grade | Filter life |
|---|---|---|---|---|
| L301 | 200–300 sq.ft | 2 years | True HEPA H13 | 6–8 months |
| L301S | 200–300 sq.ft | 2 years | True HEPA H13 | 6–8 months |
| M601S | 600–750 sq.ft | 2 years | True HEPA H13 | ~2,200 hours |
| U801S | 800–1000 sq.ft | 2 Years | True HEPA H11 | 4,320 hours (alarm) |
| U1001S | 1000–1500 sq.ft | 2 Years | True HEPA H11 | ~4,500 hours |
03ANNUAL MAINTENANCE CONTRACT (AMC) — POST-WARRANTY
Post-Warranty AMCAMC RATE
18% of Invoice Value Per Year
Service Model
On-call / on-demand service — No scheduled visits
Upon expiry of the TWO (2) YEARS manufacturer's warranty, the Customer may subscribe to a renewable Annual Maintenance Contract (AMC) to ensure continued upkeep and performance of the Nippo Airvue Air Purifier.
3.1 AMC PRICING
- •AMC shall be charged at 18% (Eighteen Percent) of the original purchase invoice value (exclusive of applicable GST) per annum.
- •Example: For a unit purchased at ₹ 1,00,000/-, the AMC charge shall be ₹ 18,000/- per year (+ applicable GST).
- •AMC must be subscribed to within 60 days of warranty expiry. Subscriptions beyond this grace period shall be subject to a re-commissioning assessment charge at actuals.
3.2 AMC COVERAGE — ON-CALL / ON-DEMAND SERVICE
Unlike scheduled maintenance plans, the AMC for the Nippo Airvue Air Purifier operates on a DEMAND BASIS. There are NO pre-scheduled visits. The Customer may raise service requests as and when required during the AMC period.
- •Two service call requests during the active AMC period (subject to fair-use policy).
- •Labour charges for diagnosed repairs are fully covered under the AMC.
- •Priority response: service engineer dispatch within FIVE (5) working days of a confirmed service request.
- •Discounted spare parts at 15% below MRP for AMC subscribers.
- •Digital service report shared with the Customer after every service visit.
- •Remote technical support (phone / email / remote diagnostics) included at no additional charge.
- •AMC call will be done from the CRM or registration.
3.3 FAIR-USE POLICY
- •AMC service requests are subject to a fair-use cap of Two (2) on-demand visits per annum. Visits beyond this cap shall be chargeable at actuals.
- •Each on-demand visit covers a single reported issue or complaint. Multiple unrelated issues during the same visit may be treated as separate service requests.
3.4 EXCLUSIONS FROM AMC
- •Parts or components requiring replacement due to physical damage, accidental breakage, or negligence.
- •HEPA filters activated carbon filters, pre-filters, and UV-C lamps — all are consumable items and are chargeable at MRP (AMC subscribers receive a 15% discount).
- •Air purifier filter replacement is NOT included in AMC; it is the Customer's responsibility to procure replacement filters as per the recommended replacement schedule. Filter Change Notification will be through Mobile App or Indication on the device.
- •Damage caused by electrical surges, overvoltage, undervoltage, or fluctuations beyond permissible limits.
- •Damage arising from Acts of God, floods, fire, or other force majeure events.
- •Consumable items replaced during AMC visits are charged separately at applicable rates.
04WARRANTY EXCLUSIONS & NON-COVERED CONDITIONS
ExclusionsThe following conditions shall render the product warranty VOID and the Company shall not be liable for repair, replacement, or any consequential loss arising there from:
4.1 PHYSICAL DAMAGE — NOT COVERED
- •Accidental drops, impact, dents, cracks, or breakage to the product casing or internal components.
- •Damage caused by liquid ingress, flooding, spillage, or moisture/humidity exposure beyond rated specifications.
- •Burns, scratches, or discolouration caused by external heat sources or chemical exposure.
- •Any tampering, unauthorised repair, or modification by non-authorised personnel.
- •Damage occurring during transit after delivery to the Customer.
4.2 ELECTRICAL / VOLTAGE DAMAGE — NOT COVERED
- •Damage caused by HIGH VOLTAGE >240V surges, power spikes, lightning strikes, or static electricity.
- •Damage caused by LOW VOLTAGE <220V conditions, brownouts, or prolonged under-voltage operation.
- •Failure resulting from use of non-standard, damaged, or incompatible power adapters or extension cords.
- •Damage to internal PCBs or motor/fan modules due to fluctuating mains supply.
4.3 OTHER GENERAL EXCLUSIONS
- •Normal wear and tear of components over time.
- •HEPA filters, pre-filters, activated carbon filters, and UV-C lamps are consumable items and are NOT covered under warranty. Replacement intervals are specified in the product manual.
- •Ioniser needles or plasma generation components subject to standard usage degradation.
- •Cosmetic damage (scratches, fading, discolouration) that does not affect product functionality.
- •Loss of data, software issues, or connectivity failures not attributable to a hardware manufacturing defect.
- •Products with removed, defaced, or tampered serial number labels or warranty seals.
- •Damage resulting from improper use, storage, or operation outside the conditions specified in the product manual.
05LIMITATION OF LIABILITY
Liability- •The Company's total liability under these Warranty Terms shall not exceed the original invoice value of the Product.
- •The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the Product, including but not limited to loss of revenue, business interruption, or health consequences.
- •The Company does not warrant that the Product will meet all Customer requirements or that operation will be uninterrupted or error-free.
- •No employee, agent, or representative of the Company has authority to modify or extend these Warranty Terms unless documented in a signed written agreement.
06GOVERNING LAW AND DISPUTE RESOLUTION
Jurisdiction- •These Warranty Terms shall be governed by and construed in accordance with the laws of the Republic of India.
- •Any dispute, claim, or controversy arising out of or relating to these Warranty Terms shall first be attempted to be resolved through mutual negotiation within 30 days.
- •If unresolved, disputes shall be subject to the exclusive jurisdiction of courts located in Chennai, Tamil Nadu, India.
- •These terms are subject to the Consumer Protection Act, 2019, and the Information Technology (Amendment) Act, 2008, as applicable.
07AMENDMENTS AND UPDATES
Updates- •Medcuore Medical Solutions Pvt. Ltd. reserves the right to modify, amend, or update these Warranty Terms at any time.
- •Changes will be notified via the Nippo Airvue website and shall be effective 30 days from the date of such notification.
- •Continued use of the Product or services post-notification constitutes acceptance of the revised terms.
Have a warranty question or need service support?
Call 1800 572 0234 or write to support@nippoairvue.com