Delete Your Nippo Airvue Account
At Nippo Airvue, we respect your privacy and your right to control your personal information.
If you no longer wish to use your Nippo Airvue account, you may request permanent deletion of your account and the personal data associated with it by following the process below.
How to Request Account Deletion
To request deletion of your Nippo Airvue account, please send an email to:
Please send the request from the email address registered with your Nippo Airvue account.
In your email, please include:
- Your full name
- Email address registered with Nippo Airvue
- Registered mobile number, if applicable
- A clear statement requesting deletion of your Nippo Airvue account
- Any additional information requested by our support team for account verification
What Happens After You Submit a Request?
Once we receive your account deletion request:
1. Request Acknowledgement
Our support team will review your request and may contact you if additional information is required to verify your identity or account ownership.
2. Account Verification
We may verify certain account information before deletion to help prevent unauthorised or fraudulent deletion requests.
Please do not share your password, OTP, or other confidential authentication credentials with anyone.
3. Account Deletion
Once your request has been successfully verified, we will initiate deletion of your Nippo Airvue account and associated personal information.
We aim to complete the deletion process within 7 business days from successful verification of your request.
4. Confirmation
Where applicable, a confirmation will be sent to your registered email address once the account deletion process has been completed.
What Data May Be Deleted?
Depending on the services you have used, deletion of your Nippo Airvue account may include removal of personal information associated with your account, such as:
- Name
- Registered email address
- Registered mobile number
- User profile information
- Saved homes, rooms, spaces or locations associated with your account
- Device associations linked to your account
- App preferences and account settings
- Notification preferences
- User-generated account information
- Other personal information directly associated with your Nippo Airvue account
Where Nippo Airvue Air Quality Monitors, Air Purifiers or other connected devices have been linked to your account, deletion of your account may also remove your access to those devices through the Nippo Airvue mobile application or connected services.
Device and Air Quality Data
Nippo Airvue products may collect environmental and device-related information to provide monitoring, analytics and connected-device functionality.
This may include information such as:
- Air Quality Index
- PM1, PM2.5, PM4 or PM10
- Carbon dioxide levels
- Temperature
- Humidity
- TVOC or other supported air-quality parameters
- Device status
- Filter status
- Connectivity information
- Historical environmental trends
Account deletion may remove the association between this information and your personal Nippo Airvue account.
Certain non-personal, anonymised, aggregated, operational or technical information may be retained where necessary for product performance analysis, system security, statistical analysis, legal obligations or service improvement, provided such information is handled in accordance with our Privacy Policy.
Information We May Need to Retain
In some circumstances, certain information may be retained even after your Nippo Airvue account is deleted.
This may be necessary for purposes including:
- Compliance with applicable laws and regulations
- Taxation, accounting or statutory record-keeping
- Product warranty and service records
- Transaction or invoice records
- Fraud prevention
- Cybersecurity and system protection
- Resolution of disputes or complaints
- Enforcement of contractual or legal rights
- Regulatory or governmental requirements
Any information retained for these purposes will be limited to what is reasonably necessary and will be handled in accordance with our Privacy Policy and applicable legal requirements.
Backup and System Records
Following deletion, certain information may remain temporarily within secure backup systems, system logs or disaster-recovery infrastructure.
Such information may not be immediately removed from backup copies but will remain protected and will be deleted, overwritten or anonymised in accordance with our normal backup and data-retention practices.
Important: Account Deletion Is Permanent
Please note that deleting your Nippo Airvue account is intended to be a permanent action.
Once your account has been deleted:
- You may no longer be able to sign in using the deleted account.
- Devices associated with the account may need to be configured again under another account.
- Saved spaces, preferences and account-specific settings may no longer be available.
- Historical information associated with the account may no longer be accessible.
- Certain data may not be recoverable after deletion has been completed.
If you wish to use Nippo Airvue again in the future, you may need to create a new account.
Device Ownership and Account Transfer
If you are deleting your account but intend to continue using a Nippo Airvue device, we recommend removing or transferring the device from your account before submitting the deletion request, where this functionality is available.
For assistance with transferring a device to another user or account, please contact:
Our support team will guide you through the applicable process.
Warranty and After-Sales Support
Deleting your Nippo Airvue digital account does not automatically cancel any statutory rights you may have in relation to the physical product.
However, certain connected services, device history, service records or digital features may depend on your registered account.
We recommend retaining your:
- Purchase invoice
- Product serial number
- Warranty documentation
- Service records
for future warranty or after-sales support requirements.
Cancelling an Account Deletion Request
If you change your mind after submitting an account deletion request, please contact us immediately at:
We may be able to cancel the request if the deletion process has not yet been completed.
Once deletion has been completed, recovery of the account or associated data may not be possible.
Need Help?
If you are experiencing problems with your Nippo Airvue account and are considering deletion because of a technical or service issue, our support team would be happy to assist you before you proceed.
You can contact us for help with:
- Login issues
- Wi-Fi connectivity
- Device pairing
- Changing your registered email or mobile number
- Transferring a device
- Removing a device
- App-related issues
- Data or dashboard access
- Account management
Privacy
Your privacy is important to us.
For further information about how Nippo Airvue collects, uses, stores and protects personal information, please refer to our Privacy Policy.
Account Deletion Summary
| Particular | Details |
|---|---|
| Request Method | |
| Email Address | support@nippoairvue.com |
| Subject Line | Account Deletion Request |
| Verification Required | Yes |
| Deletion Timeline | Within 7 business days after successful verification |
| Account Recovery After Deletion | Generally not possible |
| Legal / Regulatory Data Retention | Certain information may be retained where required |
| Support Available | Yes |
Nippo Airvue
Air Intelligence. In Every Breath.
For account deletion or privacy-related support, please contact:
support@nippoairvue.com