Nippo Airvue

SERVICE NETWORK — WEBSITE AND INTERNAL ONLY

Not for the printed manual or warranty card. See item 10 in section 06 for why, and for the clean-up needed before publication. The network serves the full range, purifiers and AQMs alike.

ChennaiUSB Electronics
Mrs. Bhuvaneswari
92821 48955
BangaloreTechno Kare
Mr. Srinivas P.V.
99001 80998
HyderabadHome Service
Mr. Kiran
88977 27755
DelhiKartik Enterprises
Mr. Krishna Yadav / Mr. Manish Singh
93183 77908 · 93183 15839
MumbaiAlfa Fax
Mr. Ajay Ved
98211 60622 · 84240 59985 · 91364 60622

SERVICE LEVELS

From the MedCuore service partner agreement, applying to all products in scope. These are commitments the partner has made; whether any are published to customers is a decision in section 06.

Complaint acknowledgementWithin 2 hours
First customer callbackWithin 4 hours
Installation / service TAT48–72 hours
Service report submissionWithin 24 hours
First-time fix rate≥ 90% (target)
Customer satisfaction≥ 4.5 / 5 (target)

CLAIM FLOW

Internal process, identical for every model. Steps 2 to 5 are as set out in the partner agreement SOP; step 1 currently has no channel named in the agreement.

1
Request raised. The customer contacts Nippo Airvue on the helpline, the support inbox or the support page. A sales representative may also raise a request on the customer’s behalf.
2
Ticket registration. The HO Coordinator registers the complaint in the CRM with full customer and product details, including the model. This is the point at which the service levels in section 04 begin.
3
Call assignment. The ticket is assigned to the regional service partner or technician.
4
Customer visit. The partner contacts the customer, schedules the visit and attends within the defined TAT.
5
Resolution and closure. The issue is resolved, service details and closure proof are updated in the CRM, and the ticket is closed on customer confirmation.
Standing conditions from the agreement: warranty service is carried out only as authorised by MedCuore; no amount is collected from the customer without prior approval from Nippo or the HO Coordinator; only approved spare parts are used, supplied by MedCuore unless otherwise agreed.